Track Your Order
FAQs
Q: Do I have to register a user account to purchase items in the online shop?
A: No, you don't have to. You can choose pay as a guest or "Create New Account"when making an order. But we suggest that you'd better create an account for special offers when we have promotion events.
Q: How many days can I receive the products after an order?
A: Generally, the order will be shipped within 72 hours after the order confirmed during business days. Estimated delivery time to US is 2-5 business days, and to other countries is 2-10 business days.
Q: How can I get your support?
A: We offer several ways for you to contact our support team.
1. Please click the Online Chat button on the bottom-right of the page.
2. Please click “Contact Us” on the bottom of the page and send your questions to us. We will reply within 12 hours.
3. Send an email to “info@mymromarts.com”, we will reply within 12 hours.
Q: Can I change my shipping address after the order?
A: Yes, you can. But you must contact us to change the address before the order dispatched.
Q: Where can I check my order?
A: Sign in and enter your account. Click “Orders” and you can check all the orders you have made.
Q: How can I track the order status?
A: When the order has been dispatched, we will update the tracking number with the carrier name to you by email. You can track your order status on the official website of the shipping carrier.
Q: How is the quality of your products?
A: Product quality is the foundation of our exist. We promise to offer parts with OEM quality. But nothing is perfect. If something goes wrong with our products, we provide a 60-day warranty of return or exchange. So please feel free to buy and use. Click Return & Exchange Policy for more details.
Q: Do you have a warranty of the parts?
A: Yes, we do. We provide a 60-day warranty of return or exchange after you receive the products.
Q: Which payment do you accept?
A: We accept regular payment methods: Visa, Paypal, Master Card, Bank Transfer, etc. If you want to pay by other methods, please contact us for confirmation. Thank you!
Q: May I apply for a discount?
A: We made our best to offer reasonable price for our customers, and there are many special offers on our online shop. If you would like to buy the products at a lower price, please pay attention to our promotion events. You can subscribe the newsletters to get the latest information.
Q: Can I be your distributor and purchase your products in bulk?
A: Sure! We are glad to cooperate with you around the world. If you are interested in it, please feel free to contact us and leave your specific information. We will reply as soon as possible.
Q: How about the taxes?
A: Customer is responsible for all import duties and taxes incurred.